CONDITIONS:

1. Returns must occur within 30 days of delivery and an original receipt is required. Occasionally, we may offer certain purchasers a time extension of this guarantee at our sole discretion, which will be confirmed, to them, in writing.

2. Refunds are issued to the original form of payment.

3. Customers are responsible for all return shipping costs.

4. Please note that only orders placed directly through Oska, Inc. DBA Oska Wellness are eligible for a return from Oska Wellness. Devices sold through the FSAstore.com and HSAstore.com or other authorized retailers and distributors are subject to their return policies. Devices purchased from unauthorized sources or resold by the original purchaser are NOT eligible for return or warranty.

5. Refunds are processed in $USD. It is possible that currency values fluctuate from your original purchase, however Oska Wellness is not responsible for any currency losses you may incur. If the currency exchange results in a gain, that is yours to keep.

6. For orders where the 2-day free shipping does not apply, the cost of shipping to you will not be refunded.

7. If the device has been damaged from mistreatment, exposure to water, or has been tampered with, the refund will be voided. Oska, Inc. reserves the right to review returned products and determine whether user neglect from misuse, exposure to water, or tampering has occurred.

8. Accessories such as small and large replacement compression wraps and chargers are not eligible for a refund if they have been removed from their packaging.

9. Purchases using the payment plan are not entitled to receive the 30 Day Money Back Guarantee Refund.

REFUNDS

Refunds will be processed using the same method by which we were paid.

If a card was used for the purchase, refunds will only be processed to the credit or debit card used for the transaction. If the card used has been lost, stolen or replaced, please first contact us at support@oskawellness.com to advise us of the circumstances. We may require additional information from you to ensure that we meet internal and external integrity requirements.

THE RETURN PROCESS

All return requests must be submitted to our Customer Care Team. A return merchandise authorization (RMA) must be granted prior to return.

For customers in the US and outside of Australia: contact support@oskawellness.com (+1) 844-630-9932 (Normal office hours are M-F 10:00am - 5:00PM PST)

For customers in Australia, please contact support@medictechnology.com.au

It is standard when we reply, that we ask a few questions regarding your experience with the device to find out why it did not meet your needs and to improve our customer service processes. You are NOT obligated to provide feedback if you do not want to. We will require your confirmation of the purchase order number and the serial number of your device to complete the process.

Customers are responsible for all return shipping costs. To help simplify the process, we can provide a printable return label for you.  

If you use our printable return label, we will deduct $15.00 from your refund to cover the cost.

If you prefer to ship the item yourself, we require the tracking information and order number prior to delivery to our returns facility.

A 10% restocking fee will apply to refunds for devices not received by our returns facility within 10 business days after the issuance of the RMA.

A 20% restocking fee will apply to refunds for devices received by our returns facility without a RMA.

The Oska Pulse device, compression wrap(s) and charger components are all required to be returned to us (not just the device itself).

Refunds will not  be processed until we have received the device and other components.

Once the item is received and inspected, your refund will be processed within 5-7 business days.