At Oska Wellness we stand behind our technology and the promises that we make. If you’re not satisfied with your results, return your device for a full refund.
Your Oska Pulse is guaranteed to arrive to you in perfect condition. If your device is not working properly for any reason, we will replace it immediately, free of charge.
1. Returns must occur within 30 days of delivery and an original receipt is required (occasionally, we may offer certain purchasers a time extension of this guarantee at our sole discretion, which will be confirmed, to them, in writing)
2. Returns must be approved by the Oska Wellness team first.
3. Please note that only orders placed directly through Oska, Inc. DBA Oska Wellness or an authorized Oska, Inc. affiliate or retailer are eligible for a return. Devices purchased from unauthorized sources or resold by the original purchaser are NOT eligible for return or warranty.
4. The Oska Pulse device, compression wrap(s) and charging cable are ALL required to be returned to us (not just the device itself).
5. Refunds will NOT be processed until we have received the device and other components.
6. If the device has been damaged from mistreatment, exposure to water, or has been tampered with, the refund will be voided.
Electronic devices, especially those of a medical nature, should be handled with care and in accordance with the User Manual. Refund may be voided if a returned unit is deemed to have been damaged by the user in such instances as water damage, excessive heat, defective power sources or dropping the unit.
Refunds will be processed using the same method by which we were paid.
If a card was used for the purchase, refunds will only be processed to the credit or debit card used for the transaction. If the card used has been lost, stolen or replaced, please first contact us at firstname.lastname@example.org to advise us of the circumstances. We may require additional information from you to ensure that we meet internal and external integrity requirements.
OUR RETURN CONDITIONS - SHIPPING AND REFUNDS
For US and Australian based customers: we will refund the cost of the device plus pay for free return shipping (ground shipping only, either in the US or Australia).
Australian customers please note: if you paid for Oska Pulse in $US, your refund will be processed in $US in the same amount as you paid. It is common that currency values fluctuate, however Oska Wellness is not responsible for any currency losses you may incur during the refund process. If the currency exchange results in a gain, that is yours to keep.
For customers outside of the US and Australia: our guarantee commitment is to fully refund the $US purchase price you paid for the Oska Pulse device. It is common that currency values fluctuate, however Oska Wellness is not responsible for any currency losses you may incur. If the currency exchange results in a gain, that is yours to keep. The cost of shipping to you will not be refunded by Oska.
OSKA PULSE - WARRANTY
Your Oska Pulse is guaranteed to arrive in perfect condition.
We offer a one year warranty from the date you receive Oska Pulse and if you register your device online with us here we will extend the warranty to two years from the date of purchase for FREE.
If your device is not working properly for any reason, please contact us at email@example.com +1-844-630-9932 (Normal office hours are M-F 10:00am - 5:00PM PST) and we will help troubleshoot what the problem might be. If the problem cannot be resolved easily, we will have you return the device to us and we will replace the Oska Pulse device immediately, including economy rate shipping, free of charge. This is applicable to all buyers, regardless of location.
Your warranty will be voided if the device has been damaged from mistreatment, been exposed to water, or has been tampered with.
Please note that only orders placed directly through Oska, Inc. DBA Oska Wellness or an authorized Oska, Inc. affiliate or retailer are eligible for warranty. Devices purchased from unauthorized sources or resold by the original purchaser are NOT eligible to claim under our warranty.
THE RETURN PROCESS
1. Please write to our Oska Wellness eCare team via email at firstname.lastname@example.org. It is standard when we reply, that we ask a few questions regarding your experience with the device to find out why it did not meet your needs and to improve our customer service processes. You are NOT obligated to provide feedback if you do not want to. We will require your confirmation of the purchase order number and the serial number of your device to complete the process.
2. We will confirm the refund in writing.
3. If you are in the US or Australia, we will issue you a return ticket so that the device can be shipped back to us. If you are outside the US or Australia, once we have authorized the return (in writing), you will need to ship the device back to us at: Oska, Inc, 300 Carlsbad Village Drive, #111A, Carlsbad, CA 92008 United States.
4. If your device is not working and being returned under warranty because trouble-shooting has not resolved the problem, we will issue a return ticket. Please place the device back into the original packaging, and ship the unit and components back to our office. This warranty return process is applicable to all buyers, regardless of location.
5. Once we have received Oska Pulse devices being returned to us, we will advise you in writing in respect to a) your refund payment or b) details of shipping/tracking for the replacement device we are sending you.